TERMS OF AGREEMENT
BY ENGAGING THE HAPPY NEST, YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS LIMIT OF LIABILITY
● You agree that The Happy Nest will not be liable for any lost profits, or for any claim or demand against you by any other party.
● The Happy Nest is not responsible or liable for the actions of other involved parties and trade services, regardless of whether they were referred or hired by The Happy Nest.
● We do our best to sell items for our clients through auction and consignment. Unsaleable items will be donated at the auctioneer and consignment store’s discretion. The Happy Nest has no control over which items are deemed saleable and how much they sell for.
● You agree to provide a safe work environment by informing The Happy Nest and additional trade services of potential hazards; including and not limited to asbestos, harmful chemicals, cigarette smoke, structural damage, weapons, bodily fluids, mold, animal waste, pests, needles, aggressive animal(s), and persons. Failure to disclose Hazards or the discovery of Hazards can result in a temporary pause in The Happy Nest’s labor. Lack of Hazard notice may also result in non-refundable charges and can negatively affect potential possession dates. Hazards must be removed before The Happy Nest team is on-site. Firearms must be stored in a locked safe separate from bullets in accordance with safety laws.
● In order to avoid accidental damage or injury, you will inform The Happy Nest of belongings or areas of the home which are weak or fragile in structure.
● You are responsible for any minors and pets on site.
● The Happy Nest is not responsible for items sold or donated in error regardless of their value. Please use clear verbiage when communicating your preferences.
● The Happy Nest is not responsible for damaged, lost or stolen ‘shipping’ items after they have left our possession. Our insurance provider only covers Clients’ possessions, stored by The Happy Nest, for 15 days.
● In some cases, purchased items may not be returned. The Happy Nest is not responsible for replacing or compensating You the Client for furnishings or hard finishes regardless of who selected these items. Online orders that arrive damaged or are lost-in-transit are payable by the You the Client if they are non-refundable through the seller or shipping company.
● The Happy Nest is not responsible for accidental property damage regardless of who is at fault. We do our best to work cautiously; however, we cannot insure your property or belongings. It is recommended that you carry your own property/contents/moving insurance. You agree to inform The Happy Nest of any belongings that are sentimental or high value.
● The Happy Nest is not responsible for financial loss or inconvenience due to last-minute cancellations prior to scheduled appointments or moves regardless of the situation.
CODE OF CONDUCT
● The Happy Nest team provides a respectful and safe environment for our clients and staff, in order to maintain a working relationship, we require the same conduct in return. Disrespectful or threatening behavior will not be tolerated at any time and will lead to an immediate withdrawal of our services regardless of upcoming scheduled moves or poor timing. Should this unfortunate event occur, You the Client remain responsible for unpaid hours and amounts owing up to date.
● Please do not pressure our staff or movers to speed up their work. Our teams work efficiently and safely; it is not sustainable for us to overwork ourselves. We wrap and pack items properly to ensure the safety of our clients’ belongings. We respect COVID protocol and elevator guidelines of the buildings we work in. Voice your concerns about packing techniques, timing, etc., in a respectful manner to your team lead or contact management at 778 676 4663. Do not let the stress of moving get the best of you; try to remain calm or remove yourself from the situation and let our team do their work.
● To make the most of our time together, it is strongly encouraged that children and pets are monitored and occupied during scheduled work sessions. You the Client will need to be available to answer questions.
● If You the Client change your mind about donation, consignment, auction, or junk removal items after they have left the premises, The Happy Nest is not responsible for their retrieval. This may mean you need to purchase the item back (if already sold) or they are gone for good. Please be prepared to make FINAL decisions and use specific and clear wording when instructing The Happy Nest team where items are to be dispersed to.
MARKETING MATERIAL
● Should you agree to write a thank you note or testimonial, we would like to have your permission to use it. A Google Review would be greatly appreciated as this helps with our Search Engine Optimization.
● You agree to let The Happy Nest take and use “Before & After” photos for our marketing material, including the usage of “Before” photos sent by You the Client.
SERVICE COSTS
You may have received a proposal for services; it’s important to note that we do not offer fixed quotes. Invoicing is based on hours worked and expenses incurred. Services are subject to GST and PST (when applicable). Rates are subject to increase seasonally.
An additional 30% is charged for after-hours work (past 6:00 PM on weekdays), weekends, overtime (after 8.5 hours per day) and Hazmat situations. Billable time includes and is not limited to the following activities: coordinating, personal shopping, 15–30-minute staff breaks (within 4–8-hour shifts), dropping-off dispersal items, purchasing and transporting packing supplies, travel time to and from our office at 944 North Park Ave, Victoria B.C.
SERVICE COSTS CONTINUED
Boxes, packing materials, organizing containers, home furnishings/decor and requested ‘shopped for’ items will be supplied at cost plus 20%. A 20% markup is added to additional trade services which are hired and paid for by The Happy Nest on your behalf. A daily van fee of $65 is charged for use of our company van when it is used to move/disperse client belongings and pick-up/deliver packing supplies.
Most job costs fall within our stated proposal.
Common reasons for above-average costs include:
● Client changes their mind about belongings/dispersal locations
● Client is unprepared to make final decisions about purging or storing items (if required)
● Client’s friend or family interferes with the scope of the work agreed upon in the proposal
● There are a large number of breakable items/dense sorting
● Client wishes to hire us for additional tasks not mentioned in the initial consult Our priority is to be as efficient and transparent as possible. Your happiness is our success.
STAGING RENTALS (If Applicable)
● Staging Rental Costs Renew Monthly. Notice of return must be given at least 10 days prior to the renewal date.
● A Credit Card must be held on file to secure rental items. See ‘Payment Terms’ regarding payment options.
● ‘Staging Investment’ is an estimate of costs and could be higher than proposed if: you wish to collaborate, hire us to do more work, shop for items, stage more areas than initially discussed, surfaces are not clear of debris or additional trade work is being done on the house during staging install day.
● Staging Rentals items are subject to both PST and GST.
● You the Client are responsible for any damage or theft of rental items left on site and will cover any damage or replacement costs incurred while rentals are in your care. Home Contents Insurance is required – Please Provide Proof of Insurance for vacant properties.
● The Happy Nest is not liable for injury or accident related to rental products (such as sitting on a faux bed).
●You trust The Happy Nest to select staging and décor items for the home, any requests for changes will be covered by You the Client.
●The Happy Nest will be hanging artwork unless requested not to, please note that this will create holes in walls which we are not responsible for repairing.
●The Happy Nest is not responsible for the financial result of home sales.
CANCELLATION POLICY
A non-refundable deposit of 50% is due to secure dates and services for larger projects including but not limited to: relocating, home staging, container organizing, decorating and estate clears.
7 days notice must be provided for cancelling or rescheduling single organizing or decluttering sessions.
In some cases, shopped-for items or reserved home décor for staging may not be refundable.
PAYMENT TERMS
● The Happy Nest may require a deposit for services depending on the size of the project.
● Payment is due immediately upon receipt of invoice. Accounts not paid within 30 days of invoice date are subject to a 2.5% monthly finance charge which will repeat every 30 days until full payment is received. You the Client are responsible for compensating hired trades for their time directly or through The Happy Nest, and late payment fees remain applicable for additional trade services. Failure to follow through with payment within 90 days will result in legal action.
● Payment may be made by cheque written to The Happy Nest (#101 944 North Park Ave Victoria B.C. V8T1C6), cash (in-person), or e-transfer (info@thehappynest.ca – no password required). Some credit cards are accepted via Clover POS.
